WHAT IF MY PAYMENT HAS BEEN DECLINED?
If you think that your payment has not been successful, we invite you to check that no order confirmation email has been sent to you and that no order appears "in progress" in your customer area. If nothing appears, you can try to place an order again with a new bank card.
WHEN WILL I BE CHARGED AFTER HAVING CONFIRMED MY ORDER?
Your bank account is debited as soon as the payment is validated online. If, despite the care we take in making our orders, a model is out of stock, we will refund you as soon as possible.
HOW CAN I PAY MY ORDER ONLINE?
The Bonton site offers several payment methods:
- VISA cards
- AMERICAN EXPRESS
CAN I USE A RECEIVED IN-STORE CREDIT ON THE SITE?
The Bonton site does not offer payment by credit note.
IS IT POSSIBLE TO RECEIVE AN INVOICE?
To receive your invoice, we invite you to contact our customer service by email, at the following address, indicating your order number: firstname.lastname@example.org
CAN I BENEFIT FROM ONLINE TAX FREE?
The Bonton online store does not offer the Tax Free service. No tax refund form will be sent.
IS YOUR SITE SECURE?
We secure 100% of the transactions carried out on our site. We use SSL encryption technology to keep your bank details protected. These do not pass directly on our site and are inaccessible to a third party. You can place your order with confidence.